Shipping Policy:
- Digital Nature of Services:
- At yourbio.in, all services are delivered digitally and pertain to online profile creation. As such, no physical products are involved, and no shipping is required or applicable.
- After the completion of the profile creation process, the finalized profile or related digital content will be delivered directly to the customer’s registered email address or available for download through their online account.
- Service Delivery Time:
- The estimated time for the completion and delivery of your profile creation will be communicated during the service order process. This time may vary depending on the complexity of the profile and the customer’s response to requests for additional information.
- In general, profile creation services are completed within 3-7 business days after all required information has been submitted and payment has been received.
- Delays in Service Delivery:
- In case of any unforeseen delays (e.g., technical issues, incomplete information provided by the customer), customers will be notified via email or phone, and an updated delivery timeline will be provided.
- We strive to adhere to our delivery timelines, but in case of unexpected delays, we will keep you informed.
- Delivery Confirmation:
- Once your profile creation service is completed, you will receive a notification via email confirming the delivery of the final product.
- It is the customer’s responsibility to ensure that the email address provided is correct. We are not responsible for failed delivery attempts due to incorrect email details.
- No Physical Shipping:
- As all services are delivered digitally, there is no shipping or handling of physical goods. Therefore, shipping fees do not apply.
Exchange Policy:
- No Exchanges for Digital Services:
- Since the services provided on yourbio.in are digital in nature, we do not offer exchanges for any services once they have been delivered.
- Each service is highly personalized and tailored to the individual customer’s needs, making it non-transferable to other customers or services.
- Revision Requests:
- If you are not fully satisfied with the final profile, you may request revisions as per our Revision Policy. We offer up to 2 free revisions within 7 days of service delivery. Further revisions may incur additional charges.
- Revisions are not considered “exchanges” and are part of the service improvement process.
- Non-Transferable Services:
- Purchased services (including profile creation and other digital offerings) are non-transferable. You cannot exchange your purchased service for another type of service, product, or offer on the platform.
- Once the service has been fulfilled according to the order specifications, the transaction is considered final.
- Refunds and Exchange Clarifications:
- While we do not offer exchanges, refunds may be applicable in cases of incomplete or unsatisfactory service as outlined in our Refund Policy. However, refunds are offered only under specific circumstances and are not a replacement for an exchange.
- If you feel the service provided was not as described, please contact us at [email protected] or 9453993578 for support.
Important Considerations:
- Customization and Non-Returnable Nature:
- Due to the customized nature of the services we offer, once a profile has been delivered or significant work has commenced on your order, we cannot accept cancellation requests or process exchanges.
- Each profile is uniquely created based on individual customer requirements, which means it cannot be reused or repurposed for other customers.
- Customer Responsibilities:
- It is the responsibility of the customer to provide accurate information during the profile creation process. Any delays, errors, or miscommunication resulting from incorrect details provided by the customer will not be grounds for an exchange or refund.
- We encourage our customers to double-check all submissions and details provided for their profiles to avoid any issues with delivery.
For any questions or concerns about the shipping and exchange policies or to request revisions, feel free to contact our customer service team:
- Email: [email protected]
- Phone: 9453993578